Terms of Sale & Delivery
Welcome to L&M Florist. These Terms of Sale explain how orders, payments, delivery, cancellations and customer requests are handled when you buy flowers or floral services from us online. By placing an order through our website, you agree to these terms.
About L&M Florist
L&M Florist is a London online florist offering fresh flower arrangements, bouquets, funeral flowers, wedding flowers and bespoke floral requests.
Business name: L&M Florist
Email: info@lmeventplanner.co.uk
Phone: 020 8090 2266
Service area: London delivery only
Business correspondence address: [insert appropriate address before publishing]
Our Products
We sell fresh flowers and floral arrangements through our website. Product images are provided to show the general style, colour palette and design of each arrangement. Because flowers are natural and seasonal, exact flower varieties, shades and sizes may vary. Where a flower is unavailable, we may substitute it with a flower of equal or greater value while keeping the overall style and feel of the arrangement as close as possible.
Prices
All prices are shown in GBP. Product prices are displayed on each product page. Delivery fees are shown before checkout. Our standard London delivery fee is £8. Prices may change from time to time, but changes will not affect orders that have already been confirmed.
Payment
Payment is taken securely through the checkout on our website. Your order is not confirmed until payment has been successfully completed and you receive an order confirmation. Please do not send payment card details by email, contact form, text message or social media message.
Delivery
L&M Florist currently offers delivery across London only. We offer next-day London delivery. We do not currently offer same-day delivery. Orders placed on Saturday or Sunday will usually be prepared for delivery on Monday, unless otherwise agreed. Delivery details, including the delivery address, recipient name and contact number, must be entered accurately at checkout. We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete delivery information.
Delivery Access
The customer is responsible for ensuring that someone is available to receive the flowers at the delivery address. If the recipient is not available, we may try to leave the flowers safely with a neighbour, concierge, reception desk or in another safe place where appropriate. Fresh flowers are delicate and perishable. Once delivered, responsibility for the flowers passes to the recipient or customer.
Collection
Collection is not currently available. Collection may become available in the future once L&M Florist opens a suitable collection location. Until then, orders are delivery only.
Order Changes
Please contact us as soon as possible if you need to change an order. We will do our best to help, but changes may not be possible once an order has been prepared, dispatched or scheduled for delivery.
For order changes, contact:
Email: info@lmeventplanner.co.uk
Phone: 020 8090 2266
Please include your order number where possible.
Cancellations
Fresh flowers are perishable and many arrangements are prepared specifically for each customer’s order. If you need to cancel an order, please contact us as soon as possible. Where the order has not yet been prepared, we will do our best to cancel and refund it. Cancellation may not be possible once prepared.
Returns and Refunds
Because fresh flowers are perishable, we cannot accept returns simply because a customer changes their mind after delivery. However, we care about quality. If there is a problem with your order, please contact us within 24 hours of delivery with:
- your order number;
- a clear description of the issue;
- photographs of the flowers and packaging where relevant.
Funeral Flowers
Funeral flower orders are time-sensitive and often prepared for a specific date, location and service time. Please provide accurate details when ordering funeral flowers. We recommend contacting us before placing a funeral flower order if timing is critical.
Wedding and Bespoke Floral Requests
Wedding flowers and bespoke floral work may require consultation, quotation and separate agreement. A quotation does not confirm a booking until payment, deposit or written confirmation has been agreed.
Customer Accounts
Customers may create an L&M Florist account to view orders, save delivery details and access future customer services. Customers are responsible for keeping their login details secure.
Offers and Promotions
From time to time, we may offer discounts, seasonal promotions or special offers. We reserve the right to amend or withdraw offers where necessary.
Contact Us
For questions about orders, delivery, cancellations or these terms, contact:
L&M Florist
Email: info@lmeventplanner.co.uk
Phone: 020 8090 2266
Last updated: June 2026