Privacy & Data Protection
L&M Florist respects your privacy. This page explains what personal information we collect, why we collect it, how we use it and how we protect it. This notice applies when you use our website, place an order, create an account, contact us, sign up to our newsletter or submit a floral enquiry.
Who We Are
Business name: L&M Florist
Email: info@lmeventplanner.co.uk
Phone: 020 8090 2266
Service area: London online florist
For privacy questions, contact us at: info@lmeventplanner.co.uk
Information We Collect
We may collect information such as your name, email address, phone number, billing details, delivery address, recipient details, order details, payment confirmation, account login, messages, floral enquiry details, newsletter preferences, and website usage data via cookies and analytics. We only collect information needed to provide our services and improve our website.
How We Use Your Information
We use information to process orders, send confirmations, contact you about enquiries, manage accounts, respond to forms, prepare quotes, manage newsletters, improve our website, prevent fraud, and meet legal and accounting obligations.
Payments
Payments are processed through our website checkout and payment providers. L&M Florist does not ask customers to send card details by email, contact form, text message or social media message.
Customer Accounts
When you create an account, we may store your name, email, order history and delivery details. You are responsible for keeping your password secure. Please contact us if you suspect unauthorised access.
Newsletter and Marketing
You may choose to receive seasonal flower inspiration and tips. You can unsubscribe at any time using the link in our emails or by contacting us at: info@lmeventplanner.co.uk. Service emails are not marketing emails.
Cookies and Website Data
Our website uses cookies to help the site work, process orders, and understand performance. You can manage cookies through browser settings and, where available, via our site settings.
Sharing Your Information
We share information only where needed with providers like payment processors, delivery partners, and marketing platforms. We do not sell your personal information.
How Long We Keep Information
We keep information as long as needed for its purpose. Transaction records may be kept for accounting and legal reasons. Newsletter data is kept until you unsubscribe.
How We Protect Your Information
We take reasonable steps to protect data via secure systems and access controls. No service is completely secure; please use strong passwords.
Your Rights
You may ask what information we hold, correct inaccuracies, or request deletion. Contact us at info@lmeventplanner.co.uk to make a request.
Third-Party Links
Our site may link to third parties. We are not responsible for their privacy practices.
Updates to This Notice
We may update this page from time to time. The latest version will always be available on our website.
Contact Us
L&M Florist
Email: info@lmeventplanner.co.uk
Phone: 020 8090 2266
Last updated: June 2026